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The Problem
Emails, reports, case notes, web pages, images, documents, spreadsheets, faxes, presentations, contracts, customer records…information is increasing at a phenomenal rate. We can easily drown in it, spending hours processing or searching for a specific document or email. This will affect your customer service, increase your costs, threaten your compliance and reduce your competitive advantage. Can you afford this?
ECM is a broad description of IT technologies that can tackle these issues, either with point solutions for forms and invoice scanning and capture, or with an enterprise-wide database for document and records management, collaboration and e-mail archive.
Highlighting the benefits of improved information management, setting an information strategy, and equipping staff with the IT tools needed to implement it is a demanding task. The ECM Champions Workshop is an ideal opportunity to give yourself a headstart in understanding and becoming familiar with these tools and concepts. You will then be well positioned to take up a leadership role within your organisation.
Spend a day focussed on how you manage your business information. Learn what can be done and what returns can be achieved. Compare concepts, solutions and suppliers. Discuss your plans and ideas with industry experts and existing users
